Privacy Policy

TERMS AND CONDITIONS

USE OF THE WEBSITE

This is owned and operated by Millbank Farm (“we,” “us” or “our”).

By accessing this website and / or placing an order or requesting a delivery you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.

References to this website in these terms and conditions apply to this website however you access it, including accessing this website through a version of this website optimised for use on mobile devices. Whenever you access this website through a mobile-optimised version of this website, the section of these Terms and Conditions entitled “Mobile Access” also applies.

Any questions regarding these Terms and Conditions or subsequent issues should be directed to:

Millbank Farm, 11 Mill Road, Killinchy, Newtownards, Co Down, Northern Ireland, BT23 6PG

Telephone: 07593 922906

Email: emily@millbankfarm.com

VAT number: 323159521 – Millbank Farm

Identity of suppler – unless stated to the contrary on this website, the goods and services supplied in accordance with any contract made though this website are supplied by Millbank Farm.

General orders / delivery requests placed using this website, along with access to it, is granted strictly in accordance with these Terms and Conditions.

Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.

These Terms and Conditions apply to your order / delivery request. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:

Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

Change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

Millbank Farm has taken every care in the preparation of the content of this website. However, to the extent permitted by applicable law, Millbank Farm does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements (together, the “Materials”) contained on, distributed through, or linked, downloaded or accessed from this website.

To the fullest extent permitted by applicable laws, Millbank Farm hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to Millbank Farm. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, if you are a consumer your statutory rights are not affected.

Linking – certain links in the website may lead to websites which are not under the control of Millbank Farm. When any of these links are activated you will leave this website and Millbank Farm has no control over and will not accept responsibility, or liability, for any material or service contained on any website which is not under the control of Millbank Farm nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Millbank Farm for any goods or services provided or available on such sites. Our linking policy is detailed below.

Millbank Farm makes no representations, or warranties, in respect of any endeavour by it to review the content of websites to which it provides links or anywhere else in the Service, or any of the Materials and accordingly Millbank Farm accepts no responsibility whatsoever for the accuracy, copyright compliance, legality or decency of any information, material or other content contained in websites listed on the Service or in any Materials nor warrants nor endorses any advertising of third parties carried on the Service nor through the provision of links to that carried on other websites.

All information or content transmitted by any functionality made available on this website (including any of the website optimised for use on mobile devices), including online invitations, e-cards, email or send to a friend functionality are the responsibility of you, the sender. You confirm that by using this service you will not transmit any material which could be considered offensive, obscene or otherwise objectionable. Millbank Farm cannot be held liable either directly or indirectly for the content of any such functionality, nor for any loss nor damage of any kind which you may incur as the result of your use of this service. You hereby agree to indemnify Millbank Farm for any such loss which may have occurred.

If any provision of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

Customers may use this website as guest users but are encouraged to register in order to gain full benefit of promotions and offers. Millbank Farm may decline a registration request at its sole discretion. In using this site customers agree to these Terms and Conditions and agree that:

The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.

You will notify us immediately of any changes to the personal information by updating your details on the ‘My Account’ page on the website or by contacting Millbank Farm using the contact details outlined above.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Contract creation and electronic contracting – The technical steps required to create the contract between you and us are as follows:

You place the order for your products on this website by pressing the place order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on this website. Payment for your order will take place at this point.

We will send to you an order confirmation email detailing the products you have ordered.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.

Non-acceptance of an order may be a result of one of the following:

We are unable to obtain authorisation for your payment.

A price or product description error is identified.

You do not meet the eligibility to order criteria set out in the main Terms and Conditions.

If your order is cancelled in full we will refund you your payment in full, including any associated delivery charges. Should part of your order be cancelled for any reason we will endeavour to send a substitute product of a similar or better nature. Should this not prove to be a satisfactory solution, or that we are unable to provide such a product a refund in full will be offered for that product.

The contract will be concluded in English.

The details of your specific contract will not be filed by Millbank Farm. If you do require any information regarding orders you have placed with Millbank Farm please email to us at the address set out above.

Availability of the Website

Although Millbank Farm aims to offer you the best service possible, we make no promise that our Website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our Website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email (emily@millbankfarm.com) or telephone (07593922906).

Your privacy is very important to us, that’s why we will never release your personal details to any company outside Millbank Farm for mailing or marketing purposes. We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep your details on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.

However, we would like to keep you up to date with a range of products and services provided by Millbank Farm. This includes news of special events, promotions, product launches and catalogues. When ordering online we will automatically sign you up to receive emails from Millbank Farm, you can subsequently unsubscribe should you no longer wish to receive emails.

We use Mailchimp for sending our email newsletter. More information on how your data is stored securely can be found at https://mailchimp.com/about/security/

Please note that you do not have to provide any information to use this website, but if you do choose to shop as a guest user you will not be able to access certain sections or facilities within the site; for example you will not be able to view your order history, nor will you be able to save your personal details. If you do not wish to be sent further information but wish to make full use of this site, please click the relevant box indicating this wish during registration.

Google Analytics is implemented on this website and collects various data points from visitors to the website. IP Addresses are used to distinguish visitor numbers to the website. Google Analytics will record the country you access this website from using your IP Address. Data gathered by Google Analytics allows us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information see how visitors use and interact with our website. Google Analytics data is stored for a period of 26 months which allows us to build a year upon year picture of visitor numbers to our website.

Data gathered by Google Analytics may be stored outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://policies.google.com/privacy/frameworks?hl=en&gl=de

You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB

Contact Form Submissions: If you submit an enquiry through our contact form, that enquiry will be emailed to a mailbox monitored by employees of Millbank Farm, the email is then stored securely on our email server which enables us to respond to your enquiry.

When you shop on this website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card, or other payment information, and a password. We may also collect, (and our third-party providers of advertisements and content may collect) information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

You retain all rights to your personal information and data and can access it at anytime. Millbank Farm will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

It is important to note that as stated in our privacy policy, there may be times, due to legal and regulatory requirements, that we are unable to delete your personal information, particularly in relation to orders placed with us.

If you would like to access your personal data or know what data Millbank Farm holds about you, please contact us using the details below:

Tel: 07593 922906

Email: emily@millbankfarm.com

We aim to acknowledge data access requests within five working days of receipt. We aim to fully respond to access requests within 30 days.

COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at <a href=”http://www.aboutcookies.org”>the About Cookies website</a> which offers guidance for all modern browsers.

The cookies we set are a mix of essential cookies used with our e-commerce platform and non-essential cookies that are used to collect information for making reports about how people use our website and to help us improve the site. The cookies collect information in an anonymous form.

The list below describe the cookies we use on this site and what we use them for. We currently place these cookies using Implied Consent – if you are not happy with the usage of cookies on this website, then you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First Party Cookies

These are cookies that are set by our website directly.

Cookie Name: .ASPXANONYMOUS – Expires after 3 months – This is a cookie that stores a unique ID for anonymous users of our website so that when you login, any actions you have performed (e.g. adding items to a shopping cart) are carried over once you have logged in.

Cookie Name: shopperID – Expires after 1 month – This cookie identifies you as a shopper, so that you can come back to your shopping cart at a later time.

Cookie Name: UMB_UCONTEXT – This is an Umbraco specific cookie. Stores a Guid reference to the current logged in backend user. Randomly generated at login and stored in the database, it allows you access the current user, without having to store any user specific data in the cookie.

Cookie Name: UMB_PANEL – Expires at the end of your session – This cookie is used by our Umbraco Content management System.

Cookie Name: ASP.NET_SessionId – Expires at the end of your session – This cookie is used connecting the browser session to information that is registered temporarily on the server.

Third Party Cookies

These are cookies set on your computer or device by external websites whose services are used on this site.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Google Analytics

Cookie Name: _ga – Expires after 2 years – This cookie is used to distinguish users.

External Websites

This web site contains links to other sites. Please be aware that Clockwork HR is not responsible for the cookie policies of such other sites. We encourage our users to be aware when they leave our site and to read the cookie policies of each and every web site that they visit. This cookie policy applies solely to this Web site.

ONLINE SHOPPING

GENERAL INFORMATION AND PAYMENT SECURITY

Delivery / collection restrictions

Collection for orders placed via millbankfarm.com is available from selected locations.

We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers’ addresses if you are repeatedly unavailable to take delivery of your shopping at your chosen slot time or in other exceptional circumstances.

Delivery and collection arrangements

At the point at which you place your order, the full list of available delivery / collection dates will be shown.

Delivery will be between 10am-6pm on selected delivery day. Delivery area must be specified within the order process.

Collection days and time can be chosen. Shop collection 1-2pm. Farm Collection 1-5pm.

Orders left in areas specified by the customer will be left at the owners’ own risks.

General payment provisions – any of the following cards may be used to pay for your shopping: Visa Debit (Delta), Maestro UK, MasterCard, Visa Credit, Solo, American Express.

You are entitled to cancel a payment, or have such sums re-credited to your payment card where fraudulent use of your payment card has been made by another person not acting on your behalf.

Payment Security Policy

Millbank Farm is a valued, trusted, premium food retailer on the high street and online. We understand your concerns with security and your peace of mind and safety are of the utmost importance to us.

Millbank Farm has secure online ordering facility designed to give you confidence when you use your credit or debit card to shop with us and when you tell us your personal details like your address or phone number.

You may store your card details with us, so that you can order from us again without needing to type your details in. We only ever show you the last four digits of your card number on our public internet site and of course, this information is ‘for your eyes only’.

If you do not wish to store your card details with us, you can enter these each time you place an order with the Millbank Farm online food shopping service.

Your payment details are held in a secure encrypted server which is not accessible from the Internet. Access to this data is also secured internally within Millbank Farm and all card numbers are encrypted using a highly secure system that financial and banking institutions rely on, called Triple DES (Data Encryption Standard). This is widely acknowledged as being a very secure way to hide these details from prying eyes.

Once your order is processed, the payment details associated with your order are removed from our files.

Errors/Shortages – Millbank Farm may decline to fulfil any order, including bulk purchase of items on promotion, or included in a special offer.

In the event of there being errors or shortages, these should be brought to the attention of Millbank Farm (using the contact details above) no later than seven days after the delivery, or collection.

Shortages- we go to the market every morning to stock up. So an order placed on a Monday there may be stock short. However, we will have it by the Wednesday for the order. I don’t want orders to fail if there is a shortage in stock on the system. Is there a way that is doesn’t link to the system?

General Pricing Policy – Prices quoted are always estimated for a variety of reasons listed below, but you will always be charged the in-store price on the day the order is placed. You have the right to return any product with the driver or directly to the branch if you have any issues with price(s) charged and we will refund the amount that you have been charged for that product.

Prices and the availability of special offers may vary for future dated deliveries and collections.

The unit price for products that are weighed and displayed on the site are calculated on drained weight where applicable.

Weighed items such as fruit may vary in weight from that ordered. Customer will always get the quantity ordered/ more than they have ordered.

Where an item is unavailable and you have indicated that you will accept substitutions, an alternative will be supplied that may affect the price that you pay. If we substitute an item with a more expensive one, you’ll only pay the lower of the two prices (if the item we are substituting was of a fixed weight and therefore has a known price). Upon delivery or collection you will be made aware of unavailable items and their substitutes. You have the right to reject any substitutes offered and we will refund the amount that you have been charged for that product.

The prices stated on the site are inclusive of any VAT payable.

Cancellation rights:

Customer can cancel their order up to 12 noon on the day before the collection/delivery day. If customers aren’t happy with goods, photographic evidence is required to be refunded for the product.

Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalized/wrapped gift or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

Notice of such cancellation must be given in writing to Millbank Farm, details as provided above.

Allergens

Millbank Farm’s Staff, Vehicles and packaging may be in contact with nuts, eggs, dairy celery, celeriac, tomatoes, kiwi and most types of fresh raw Fruits & Vegetables.

DELIVERING SHOPPING

Free delivery applies to selected postcodes only. There is a minimum spend on online groceries for delivery – £20 applies.

Charges for the service – Delivery charges apply, and collection is currently free.

Delivery – within 5 miles delivery is free.

10 miles – £3

15 miles – £5

We reserve the right to amend our charges and minimum spend requirements, which are clearly defined during the checkout process.

You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal. Any changes to address details must be made before the order deadlines published on our Website.

We endeavour to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will tell you if we do so.

If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes. We will not, of course, charge for Products unless or until we have delivered them to you

You must inspect the items as soon as possible after delivery and notify us promptly if you find any defects or errors, by calling us or emailing us within 24 hours of delivery Our liability is limited to providing a refund or replacement item at our discretion.

Payment – if you have booked a Millbank Farm order for collection you will be charged at the online check out. If you have booked a delivery and invalid card details have been entered on the checkout page Millbank Farm will contact you to request payment details over the telephone before delivery can be made.

Once an order has been placed we are unable to amend the order, however we can add extra items; in order to do this you must contact Millbank Farm on the above details prior to the order being packed.

Specific exclusions – some items that are available in branch will not be available on the millbankfarm.com e-commerce site. Other items may be excluded at various times.

Any refunds for unwanted returned items will be made after the goods have been returned.

Please contact the Millbank Farm with any queries.

Millbank Farm guarantees and returns

Customers are covered by our quality guarantee on every product. Should the customer not be entirely satisfied, Millbank Farm will refund and/or replace any item subject to due compliance by the customer with these Terms and Conditions. Please contact the Millbank Farm with any queries.

Any refunds for unwanted substitutions or returned items will be made after the goods have been returned.

Images are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.

LINKING POLICY

Links to other websites – Millbank Farm may include links to websites that provide relevant and useful information for people interested in food and drink. We do not link to individual personal websites and will not knowingly provide links to sites that contain illegal, offensive or misleading information.

Links will be provided at the discretion of Millbank Farm. Although we endeavour to check sites for high quality, accurate and appropriate information, Millbank Farm will accept no responsibility or liability for any material or service contained on any web site which is not under the control of Millbank Farm nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Millbank Farm for any goods or services provided or available on such sites.

Linking to millbankfarm.com.

You for not need to request permission to create a link from your website to millbankfarm.com.

If you would like to use a graphic or logo alongside a link, please contact us.

Email: emily@millbankfarm.com

Copyright Millbank Farm Limited. All rights reserved. No part of this website may be reproduced in any material forms (including storing in any medium by electronic means) without the prior written permission of Millbank Farm. All requests for permission should be addressed to Millbank Farm, 11 Mill Road Killinchy, Newtownards, Co Down BT23 6PG

SUBSTITUTIONS

Occasionally products may become out of stock and a substitute product will be chosen. These products will always be of equal or better value to the out of stock product.

Revisions

We reserve the right to revise these Terms and Conditions from time to time. Please check periodically for changes. If you do not agree with any of the revised Terms and Conditions please do not order from Millbank Farm. These Terms and Conditions were last reviewed June 2020.